Nosara Blue App Privacy Policy Effective Date: October 21, 2024 This Privacy Policy governs the manner in which Pura Vida Dreams Nosara, LTDA. ("we," "us," or "our") collects, uses, maintains, and discloses information collected from users (each, a "User") of the Nosara Blue mobile application (the "App"). 1. Information We Collect We collect information to provide and improve the App's services, which are focused on enabling users to view, book, and manage yoga classes. The types of data collected fall into two categories: A. Information Provided Voluntarily by Users We collect Personal Data that you knowingly and voluntarily provide to us when registering an account, booking a class, or communicating with us. This may include: Personal Identifiers: Name, email address, and phone number, collected for account registration, identity verification, and communication regarding your bookings. Booking & Class Data: Records of the classes you book, cancellations, waitlist status, and attendance history. Payment Information: We do not store sensitive payment data (like full credit card numbers). Transactions are processed directly by a third-party payment processor (e.g., Stripe, PayPal). We receive only transaction confirmation details and the last four digits of your card for verification purposes. Correspondence: Information you send to us when seeking support, reporting a problem, or corresponding with our team. B. Information Collected Automatically When you use the App, we may automatically collect certain non-personal information sent by your mobile device. This data helps us ensure the app is functioning correctly and improve its performance. This includes: Log Data: Information like your device's Internet Protocol (IP) address, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics. Usage Data: Information about how you use the App, such as the pages or sections you visit, the class schedules you view, and the time spent on those areas. Device Information: Device type, unique device identifiers, and mobile network information. 2. How We Use Your Information We use the collected information for the following specific purposes: To Provide and Maintain the App: To allow you to create an account, log in, and utilize the core functionality of booking and managing yoga classes. To Process Transactions: To fulfill your class bookings and process payments via our third-party payment processor. To Communicate with You: To send transactional emails (booking confirmations, cancellations, waitlist updates), essential service announcements, and respond to your inquiries or support requests. For Service Improvement: To monitor usage, analyze trends, and gather valuable feedback so we can improve the App's features, performance, and user experience. For Security: To prevent, detect, and investigate potentially prohibited or illegal activities and enforce our Terms and Conditions. 3. Disclosure and Sharing of Your Information We will not share your personal information with third parties except in the following limited circumstances: With Service Providers: We employ third-party companies and individuals to facilitate our App ("Service Providers"), such as hosting providers, cloud storage, and analytics services. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples: Payment Processors (for handling class fees), Authentication Services (for account login). For Business Transfers: If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy. For Legal Requirements: We may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to: Comply with a legal obligation. Protect and defend the rights or property of Pura Vida Dreams Nosara, LTDA.. Prevent or investigate possible wrongdoing in connection with the App. Protect the personal safety of Users of the App or the public. 4. Data Security The security of your Personal Data is important to us, but remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data (such as encryption and access controls), we cannot guarantee its absolute security. 5. Data Retention and Your Privacy Rights A. Data Retention We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. B. User Rights Depending on your location, you may have rights regarding your personal data, including the right to access, update, or request the deletion of the data we hold about you. If you wish to exercise any of these rights, please contact us using the details below. C. Data Deletion You have the right to request the deletion of your account and all associated Personal Data. To submit a deletion request, please contact us at hola@nosarablue.com. We will respond to your request within a reasonable timeframe and ensure your data is permanently deleted, except for information we are legally required to keep for record-keeping purposes. 6. Children's Privacy The App is not intended for use by anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us immediately. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers. 7. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy in the App and on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. 8. Contact Us If you have any questions or suggestions about this Privacy Policy, please contact us: By email: hola@nosarablue.com By Mail: Calle Principal, Playa Pelada, Nosara, 50206 Through the App: Via the "Contact Us" or "Support" section. This policy was generated on October 21, 2024.